Terms of Service

Welcome to CryoCove. These Terms of Service ("Terms") govern your access to and use of the CryoCove website at cryocove.com and all related coaching services ("Service"). By creating an account or using our Service, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, do not use CryoCove.

1. Acceptance of Terms

By accessing or using the CryoCove Service, you confirm that you are at least 18 years of age, are legally capable of entering into binding agreements, and agree to comply with these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

CryoCove is a premium health and wellness coaching platform built on 9 science-backed pillars of human wellness (Cold Therapy, Heat Therapy, Breathwork & Oxygen, Movement & Exercise, Sleep Optimization, Light Therapy, Hydration, Nutrition, and Mental Wellness). Our Service includes:

• One-on-one video coaching sessions (4 per week, Monday through Thursday)
• Personalized wellness protocols across the 9 pillars
• Progress tracking and accountability
• Access to educational content, frameworks, and resources
• Access to the CryoCove member platform

CryoCove is not a healthcare provider, gym, medical facility, or licensed therapy practice. We provide education and coaching only.

3. Account Registration and Security

To use certain features of the Service, you must create an account using an email and password. You are responsible for:

• Providing accurate and complete registration information
• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized access or security breach

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.

4. Subscription Terms and Pricing

Pricing

• Initial consultation: $3,000 one-time fee. This covers your comprehensive wellness assessment and first coaching session.
• Monthly coaching: $33,000 per month. Includes 4 one-on-one video coaching sessions per week (Monday through Thursday), personalized protocols, and full platform access.

Billing and Auto-Renewal

All payments are processed securely through Stripe. Your monthly subscription automatically renews on the same date each month unless cancelled. You authorize us to charge your payment method on file for recurring subscription fees.

Cancellation

You may cancel your subscription at any time by contacting us via the contact page or emailing support@cryocove.com. Cancellations take effect at the end of the current billing period. You will retain access to coaching and the member platform through the remainder of your paid period.

Refund Policy

The initial consultation fee is non-refundable once the session has been conducted. For monthly coaching subscriptions, we do not provide prorated refunds for partial months. If you believe there are extenuating circumstances, contact us and we will review your request on a case-by-case basis. We reserve the right to issue refunds or credits at our sole discretion.

5. Payment Processing

All payment processing is handled by Stripe, a PCI Level 1 certified payment processor. By providing payment information, you agree to Stripe's Terms of Service. We do not store your full payment card details on our servers.

You are responsible for any taxes, fees, or charges imposed by your bank or payment provider in connection with your subscription.

6. Acceptable Use

When using CryoCove, you agree not to:

• Violate any applicable law or regulation
• Impersonate any person or entity, or misrepresent your affiliation
• Share, resell, or redistribute your account access, coaching content, or protocols to third parties
• Record coaching sessions without prior written consent
• Upload or transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use the Service to promote competing services or solicit our coaches or staff
• Harass, abuse, or threaten CryoCove staff or other users
• Use automated tools (bots, scrapers) to access or collect data from the Service

7. Intellectual Property

All content, materials, frameworks, branding, and intellectual property on CryoCove — including but not limited to the 9 Captains characters (Cryo, Cove, Aero, Motion, Rest, Lumina, Hydro, Nutri, and Zen), the CryoCove Universe, coaching methodologies, written content, graphics, logos, and software — are the exclusive property of CryoCove and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Service for your personal, non-commercial wellness purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any CryoCove content without our prior written consent.

8. User Content

You may have opportunities to submit content through our platform, including community posts, feedback, testimonials, and wellness progress updates ("User Content"). You retain ownership of your User Content, but by submitting it, you grant CryoCove a worldwide, non-exclusive, royalty-free license to use, display, and distribute your User Content in connection with operating and promoting the Service.

You represent that your User Content does not infringe on any third party's rights and does not contain unlawful, defamatory, or harmful material. We reserve the right to remove any User Content that violates these Terms at our sole discretion.

9. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms. You may also terminate your account at any time by contacting us.

Upon termination, your right to access the Service ceases immediately. Sections of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, and dispute resolution) will remain in effect.

10. Limitation of Liability

To the maximum extent permitted by law, CryoCove and its owners, officers, employees, coaches, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Service, including but not limited to:

• Personal injury or health complications arising from following wellness protocols
• Loss of data, revenue, or profits
• Service interruptions or downtime
• Errors or inaccuracies in content
• Unauthorized access to your account

Our total liability for any claim arising from these Terms or the Service shall not exceed the amount you paid to CryoCove in the 3 months preceding the claim. This limitation applies regardless of the theory of liability (contract, tort, or otherwise).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless CryoCove and its owners, officers, employees, coaches, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from or related to: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any third-party rights, or (d) any User Content you submit.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States and the State of Delaware, without regard to conflict of law principles. You agree to submit to the personal jurisdiction of the state and federal courts located in Delaware for the resolution of any disputes.

13. Dispute Resolution

We prefer to resolve disputes without litigation. If you have a concern, please contact us first at support@cryocove.com, and we will attempt to resolve the matter informally within 30 days.

If informal resolution is not successful, any dispute arising from these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Delaware, and the arbitrator's decision shall be final and binding.

Class action waiver: You agree that any dispute resolution will be conducted on an individual basis only, and not as a class, consolidated, or representative action.

14. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and notify you via email or a prominent notice on our website. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms.

If you do not agree with the revised Terms, you must stop using the Service and cancel your subscription.

15. Miscellaneous

• Entire agreement: These Terms, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and CryoCove regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer your rights under these Terms. We may assign our rights without restriction.

16. Contact Us

Questions about these Terms? Reach out: